What Spoto does on every call
Answering customer questions comes first. Booking, orders, tickets and more follow when the call needs them.
Answers customer questions
Spoto answers what your customers ask, from your own business information, on every call.
Books, takes orders, and much more
When a call needs more than an answer, Spoto books the appointment, takes the order, opens a ticket, and much more.
Answers social media messages too
The same smart assistant replies to your customers' messages on social media.
Spoto beside what you use today
Most businesses already have a busy line, a phone menu or a call centre. This is where Spoto fits.
Instead of a missed call
When the line is busy or nobody picks up, the customer hangs up and may call someone else. Spoto answers every call.
Instead of a phone menu
A menu makes callers press numbers and wait. With Spoto they ask in their own words and get an answer.
Beside your team
Your team keeps the calls that need a person. Spoto takes the calls that only need an answer, at any hour.
This is how a call goes
- SpotoThank you for calling. How can I help?
- CallerDo you deliver to Basra, and how long does it take?
- SpotoYes, we deliver to Basra. Delivery takes 2 to 3 working days.
- CallerCan I pay on delivery?
- SpotoYes, you can pay in cash on delivery. Is there anything else I can help with?